One of the biggest mistakes I see sales reps and entrepreneurs make is diarrhea of the mouth. They are either so taken with their own voices or so nervous that they can't deal with silence, that they'll talk themselves OUT of a sale.In any sales situation there are two critical times when you need to talk LESS and shut up MORE.
The first is when you are trying to find out what the customer wants. I see people asking questions and then chomping at the bit to interrupt their customer and pontificate on the subject further. You already know what your voice sounds like and your prospect isn't that interested....unless your voice is focused on how you can help them. Ask questions and then SHUT UP and listen.
The other area what I see a lot of people fail is when... more »
Learning how to become an entrepreneur requires a different mindset from that of most employees. If you don’t “do” customer service right, you may as well install a revolving door at the front of your business. 
When I first got started as a home based entrepreneur, there was no Internet (at least it hadn’t reached the eyes and ears of most people).
A Simple Method to Get Your Prospects to Quit Hiding and Call You!
Guest Article by: By Scott Ginsberg 
Most home based business opportunity owners will be faced with cold calling problems similar to a recent forum posting to which I responded.