A few weeks ago, I wrote a post about Customer Service with examples of both good and bad. The good example I used was Peter Montoya's office, which showed exemplary customer service when I notified them of an error in their email that may have cost them sales.
To "thank me for my time", one of their office staff (he may have been Mark...but I can't remember for sure) personally called me to thank me for calling the error to their ... more »
